Artisan Baking Excellence

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Privacy Policy

Effective Date: January 1, 2026

Information We Collect

We collect information you provide directly to us, such as when you place an order, contact us, or subscribe to our newsletter. This may include your name, email address, phone number, delivery address, and payment information.

How We Use Your Information

We use the information we collect to process your orders, communicate with you about our services, improve our offerings, and comply with legal obligations. We may also use your information to send you promotional materials, though you can opt out at any time.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with service providers who assist us in operating our business, conducting transactions, or servicing you.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]

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Terms of Service

Effective Date: January 1, 2026

Acceptance of Terms

By using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services

BakeFactors provides custom baking services including cakes, pastries, and breads. All orders are subject to availability and our production schedule.

Orders and Payment

Orders must be placed in advance with specific lead times depending on the complexity of the request. Payment terms will be communicated at the time of order confirmation. Custom orders may require a deposit.

Cancellations and Refunds

Cancellation policies vary by order type and timing. Custom orders may have different cancellation terms than standard items. Please discuss cancellation policies when placing your order.

Quality Guarantee

We stand behind the quality of our products. If you are not satisfied with your order, please contact us within 24 hours of delivery to discuss resolution options.

Limitation of Liability

Our liability is limited to the cost of the products purchased. We are not responsible for consequential damages or losses related to events or occasions.

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Disclaimer

Effective Date: January 1, 2026

Allergen Information

Our products are made in a facility that processes wheat, eggs, dairy, nuts, and other common allergens. While we take precautions to prevent cross-contamination, we cannot guarantee that any product is completely free from allergens.

Dietary Restrictions

Please inform us of any dietary restrictions or allergies when placing your order. While we offer various options including gluten-free and vegan alternatives, cross-contamination may occur in our kitchen.

Product Variations

As our products are handcrafted, slight variations in appearance, color, and decoration may occur. We strive to match custom designs as closely as possible, but exact replication cannot be guaranteed.

Storage and Handling

Proper storage and handling of our products after delivery is the responsibility of the customer. We provide storage instructions with each order to ensure optimal quality and safety.

Seasonal Availability

Some ingredients and specialty items may be subject to seasonal availability. We will inform you of any substitutions or modifications needed for your order.

Professional Advice

The information provided on our website and in consultations is for general guidance only. For specific dietary or health concerns, please consult with appropriate professionals.